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Sales / Marketing / PR / Advertising

 
60%
CLIENT SERVICES OFFICER - 6 MONTH CONTRACT
Micro finance/Banking/Financial Services, Bulwayo, Zimbabwe
Ref
17578
Nov
22
This position will be responsible for providing exceptional client service delivery at Bulawayo Branch through organisational and administrative support. Fluency in Ndebele a must. Initial CVs sent to client
Applications Invited Candidate Search In Progress Shortlist Sent to Client Interviews Pending Job Offer Pending
 
Number of Hits: 233 Short Listed Candidates: 8 Candidates Interviewed: 0 60% Complete
Reporting Structure 
Reporting ToOperations Director
Supervision OfN/A
Interacts WithClients
  
Job Description
  1. Attend to all walk in clients and direct them to the appropriate unit.
  2. Respond to customer queries and resolve complaints or forward them to appropriate unit/ department for a solution.
  3. Receive and direct telephone calls and correspondences.
  4. Provide client support services in accurate and timely fashion.
  5. Act as the direct link between the company and clients.
  6. Analyze and resolve issues promptly.
  7. Manage and protect the reputation of the company.
  8. Play an image maker role for the organization.
  9. Maintain high level of professional and competence in every client interaction.
  10. Maintain a client focused working environment for the team
  11. Ensure the back office area is maintained in a tidy manner
  12. Ensure clients are satisfied.
  
Candidate Specification 
Experience3 years
Education LevelDegree
QualificationsA Social Science Degree; with a bias towards public relations; or customer care.
SoftwareWord / Excel
EquipmentPC's
  
Knowledge Of
Skills ToFinancial services Industry and Ndebele is a must
Ability Tohandle and pacify difficult customers
PersonalityFriendly and willing to assist.
OtherMotivated self-starter who is organized and comfortable with managing own work load.
  
Organisation 
IndustryMicro finance/Banking/Financial Services
CultureConservative
Gender ProfileMixed
Age ProfileBetween 25 and 50 years of age
  
Terms And Conditions 
EmploymentContract
LocationBulwayo, Zimbabwe
RemunerationNegotiable
- in USDNo Calculated
 

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