Our Harare Office closes on Friday 16th Dec and Re-opens on Tuesday 3rd Jan 2017. Happy Holidays To All! 2016 Zwe Salary Survey Still Available @ $115

Information Technology / Telecommunications

 
70%
$400 USD
CUSTOMER SUPPORT AGENT - IT
IT Service and Web support, Harare, Zimbabwe
Ref
17410
Oct
25
An IT service company is looking for a polite, versatile customer service agent. The role requires strong customer support skills at the front line. Previous web-hosting experience (PHP or ASP.net), CPanel and WHM experience as well as experience with DNS in a production environment advantageous.
Applications Invited Candidate Search In Progress Shortlist Sent to Client Interviews In Progress - 1st Set Job Offer Pending
 
Number of Hits: 184 Short Listed Candidates: 8 Candidates Interviewed: 2 70% Complete
Reporting Structure 
Reporting ToSupport Manager
Supervision OfN/A
Interacts WithCustomers
  
Job Description
  1. Customer service and support on IT issues
  2. Networking and IT Solutions Support
  3. Troubleshooting, networking assistance, help with emails
  4. Phone support
  5. Walk in support
  6. Email support
  7. Domain registrations, transfers
  8. Email account configuration
  9. Account suspensions, reactivations
  10. website uploads, basic configuration
  11. CMS errors, troubleshooting (Wordpress, Joomla, Drupal) -Staff LAN support -Mailing Lists, subscriptions, unsubscriptions
  
Candidate Specification 
Experience4 years
Education LevelA Levels
QualificationsIT related Diploma's or Professional certificates (CCNA, A+, N+, Linux)
SoftwareComputer Literate
EquipmentNetworking and IT Solutions
  
Knowledge OfPrevious web-hosting experience (PHP or ASP.net)
Skills ToManage FTP serviers
Ability ToDeal with customer queries and troubleshooting
PersonalityPolite / Customer service focused
OtherPrevious experience with Windows desktops in a working environment (computer repairs, installations, troubleshooting, management andadministration)
  
Organisation 
IndustryIT Service and Web support
CultureProfessional
Gender ProfileMixed
Age ProfileBetween 25 and 30 years of age
  
Terms And Conditions 
EmploymentPermanent
LocationHarare, Zimbabwe
RemunerationBetween $400 and $400 USD
 

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