Information Technology / Telecommunications

 
100%
$400 USD
CUSTOMER SUPPORT AGENT - IT
IT Service and Web support, Harare, Zimbabwe
Ref
17410
Oct
25
Suspended.
Applications Suspended Candidate Search Completed Shortlist Completed Interviews Completed Job Offer Accepted
 
Number of Hits: 235 Short Listed Candidates: 8 Candidates Interviewed: 2 100% Complete
Reporting Structure 
Reporting ToSupport Manager
Supervision OfN/A
Interacts WithCustomers
  
Job Description
  1. Customer service and support on IT issues
  2. Networking and IT Solutions Support
  3. Troubleshooting, networking assistance, help with emails
  4. Phone support
  5. Walk in support
  6. Email support
  7. Domain registrations, transfers
  8. Email account configuration
  9. Account suspensions, reactivations
  10. website uploads, basic configuration
  11. CMS errors, troubleshooting (Wordpress, Joomla, Drupal) -Staff LAN support -Mailing Lists, subscriptions, unsubscriptions
  
Candidate Specification 
Experience4 years
Education LevelA Levels
QualificationsIT related Diploma's or Professional certificates (CCNA, A+, N+, Linux)
SoftwareComputer Literate
EquipmentNetworking and IT Solutions
  
Knowledge OfPrevious web-hosting experience (PHP or ASP.net)
Skills ToManage FTP serviers
Ability ToDeal with customer queries and troubleshooting
PersonalityPolite / Customer service focused
OtherPrevious experience with Windows desktops in a working environment (computer repairs, installations, troubleshooting, management andadministration)
  
Organisation 
IndustryIT Service and Web support
CultureProfessional
Gender ProfileMixed
Age ProfileBetween 25 and 30 years of age
  
Terms And Conditions 
EmploymentPermanent
LocationHarare, Zimbabwe
RemunerationBetween $400 and $400 USD
 

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