Zimbabwe 2016 Salary Survey Now on Sale @ usd$115.00 - email victor@cvpeopleafrica.com

Information Technology / Telecommunications

Logistics, Harare, Zimbabwe
Our client is looking for a bright I.T. Technician to provide enterprise level technical support to their customers as well as LAN and WAN infrastructure support at their The role is accountable for the resolution of support calls related to all software and hardware systems in the region as well as regular maintenance and administration of the network infrastructure across multiple sites.
Applications Invited Candidate Search In Progress Shortlist Sent to Client Interviews Pending Job Offer Pending
Number of Hits: 451 Short Listed Candidates: 13 Candidates Interviewed: 0 60% Complete
Reporting Structure 
Reporting ToIT Manager
Supervision OfSelf
Interacts WithStaff, customers, suppliers
Job Description
  1. Take ownership of customer issues reported and see problems through to resolutionLiaise with customers to acknowledge receipt of calls and negotiate deadlines based on agreed severity; Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  2. Follow standard procedures for proper escalation of unresolved issues and provide prompt and accurate feedback to customers, provide regular progress on support calls to customers.
  3. Ensure proper recording and closure of all issues; Prepare accurate and timely status reports; Document knowledge in the form of knowledge base tech notes and articles; Meet the agreed Service level metrics when delivering support;. Regional travel to site locations for systems support and routine maintenance of I.T. equipment.
  4. Maintenance and reporting of the physical network infrastructure and power backup systems to meet SOP standards; Configuration and administration of I.T systems including switches, wireless APs,printers and CCTV equipment.
  5. Strong technical understanding of VLANS and IP routing; o MS Office 2010,Windows 7; o Server &Desktop hardware installation and maintenance; Cisco switch installation and maintenance; Active Directory including user and group administration; Knowledge of common protocols such as SNMP, HTTP, HTTPS, SMTP, NTP, LDAP, KERBEROS, RADIUS and FTP
Candidate Specification 
Experience3 years
Education LevelDegree
QualificationsIT or relevant
EquipmentPC and other hardware devices
Knowledge OfTechnical management, information analysis and of computer hardware/software systems and ISO 9001
Skills Tocommunicate well; problem solve efficiently and effectively; manage time effectively
Ability Toconduct research into issues and products as required.
PersonalityPersonable, delivery-focused, dependable self-starter; Can do, flexible, customer service oriented attitude
OtherMust be prepared to travel regionally
CultureInternational, corporate
Gender ProfileMixed
Age ProfileBetween 25 and 30 years of age
Terms And Conditions 
LocationHarare, Zimbabwe

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