Our Harare Office closes on Friday 16th Dec and Re-opens on Tuesday 3rd Jan 2017. Happy Holidays To All! 2016 Zwe Salary Survey Still Available @ $115

Information Technology / Telecommunications

 
70%
IT TECHNICIAN
Logistics, Harare, Zimbabwe
Ref
16660
Jun
20
Our client is looking for a bright I.T. Technician to provide enterprise level technical support to their customers as well as LAN and WAN infrastructure support at their The role is accountable for the resolution of support calls related to all software and hardware systems in the region as well as regular maintenance and administration of the network infrastructure across multiple sites. First interviews have been completed and awaiting news on second interviews.
Applications Invited Candidate Search In Progress Shortlist Sent to Client Interviews In Progress - 1st Set Job Offer Pending
 
Number of Hits: 491 Short Listed Candidates: 16 Candidates Interviewed: 3 70% Complete
Reporting Structure 
Reporting ToIT Manager
Supervision OfSelf
Interacts WithStaff, customers, suppliers
  
Job Description
  1. Take ownership of customer issues reported and see problems through to resolutionLiaise with customers to acknowledge receipt of calls and negotiate deadlines based on agreed severity; Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  2. Follow standard procedures for proper escalation of unresolved issues and provide prompt and accurate feedback to customers, provide regular progress on support calls to customers.
  3. Ensure proper recording and closure of all issues; Prepare accurate and timely status reports; Document knowledge in the form of knowledge base tech notes and articles; Meet the agreed Service level metrics when delivering support;. Regional travel to site locations for systems support and routine maintenance of I.T. equipment.
  4. Maintenance and reporting of the physical network infrastructure and power backup systems to meet SOP standards; Configuration and administration of I.T systems including switches, wireless APs,printers and CCTV equipment.
  5. Strong technical understanding of VLANS and IP routing; o MS Office 2010,Windows 7; o Server &Desktop hardware installation and maintenance; Cisco switch installation and maintenance; Active Directory including user and group administration; Knowledge of common protocols such as SNMP, HTTP, HTTPS, SMTP, NTP, LDAP, KERBEROS, RADIUS and FTP
  
Candidate Specification 
Experience3 years
Education LevelDegree
QualificationsIT or relevant
SoftwareNumerous
EquipmentPC and other hardware devices
  
Knowledge OfTechnical management, information analysis and of computer hardware/software systems and ISO 9001
Skills Tocommunicate well; problem solve efficiently and effectively; manage time effectively
Ability Toconduct research into issues and products as required.
PersonalityPersonable, delivery-focused, dependable self-starter; Can do, flexible, customer service oriented attitude
OtherMust be prepared to travel regionally
  
Organisation 
IndustryLogistics
CultureInternational, corporate
Gender ProfileMixed
Age ProfileBetween 25 and 30 years of age
  
Terms And Conditions 
EmploymentPermanent
LocationHarare, Zimbabwe
RemunerationNegotiable
 

Apply for Job

You must be logged in to apply!! Login or Register
  • Login And Apply
  • You are not logged into your profile. Log in and apply below in a single stroke. NOTE: You will remain logged into the website afterwards, so remember to log out.
  • IT TECHNICIAN
  •   
  •   or  Email It To A Friend
Back to Top
216,672
Registered Users
17,164
Registered Organisations
313
Available Jobs