Job - RETENTION / CHURN SUPERVISOR
RETENTION / CHURN SUPERVISOR
ICT / Communications, Harare, Zimbabwe

A well established organisation in the communications industry is looking for a suitable candidate to join their team. The incumbent should hold a Degree/Diploma in Commercials with at least five years of experience. Applications are welcome. CVs sent to client. this role has been suspended as recruitment has been put on hold.

Position Published
4 Apr 2018
Position Updated
11 Jul 2018
Applications Invited
115 Applications
Talent Search
In Progress
Shortlist Sent to Client
5 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
60% Complete
60%
4 Apr
20785
Applications Invited
Search In Progress
Shortlist Sent to Client
Interviews Pending
Job Offer Pending
115 Applications
5 Candidates Shortlisted
0 Candidates Interviewed
60% Complete
Ad
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Job Specification
Reporting Structure
Reporting To
Marketing Manager
Supervision Of
Relevant Staff
Interacts With
Colleagues
Job Description
Execution, coordination and evaluation of all campaigns initiated in-country and at Corporate level
Churn subscriber initiative surveys and market research
Monitor workloads, trends & patterns and share knowledge upwards and downwards
Implement and maintain Quality Assurance service level standards
Analysis of databases to provide trend analysis to aid in the formulation of customer offers
Market insight interpretation and competitor analysis to aid retention and marketing activities
Monitor uplift and provide timely feedback on product uptake, concerns and any required revisions
Supervision of staff
Candidate Specification
Experience
5 years
Education Level
Degree
Qualifications
Degree / Diploma in Finance / Statistics / Mathematics / IT / Business Management
Software
Trade Related
Equipment
Laptop
Knowledge Of
Business Retention Trends / Business Analysis / Research Methodologies
Skills To
Analyse / Communicate Effectively / Lead a Team
Ability To
Learn Operational systems
Personality
Mature / Self Driven
Organisation
Industry
ICT / Communications
Culture
Professional / Innovative
Gender Profile
Mixed
Age Profile
Between 25 and 35 years of age
Terms And Conditions
Employment
Permanent
Location
Harare, Zimbabwe
Remuneration
Negotiable
This job is closed from applications.
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