Job - CUSTOMER SERVICES OFFICER
CUSTOMER SERVICES OFFICER
FMCG, Harare, Zimbabwe

The client selected an internal candidate for the role.

Position Published
7 Aug 2019
Position Updated
12 Sep 2019
Applications Suspended
191 Applications
Talent Search
Completed
Shortlist Completed
10 Shortlisted
Interviews In Progress
10 Interviewed
Job Offer Pending
85% Complete
85%
7 Aug
24109
Applications Suspended
Search Completed
Shortlist Completed
Interviews In Progress
Job Offer Pending
191 Applications
10 Candidates Shortlisted
10 Candidates Interviewed
85% Complete
Job Specification
Reporting Structure
Reporting To
Head of Customer Service
Supervision Of
Self
Interacts With
Territory Managers / Logistics team / Finance team / Customers
Job Description
Work closely with Territory Managers, assisting in selling and processing orders as per customers instructions.
Meet the daily and monthly sales target for your portfolio of customers (target shared with Territory Manager).
Proforma management and processing sales quotes into confirmed sales orders, where payment is received and cleared.
Process and issue orders/ assign on the schedule within 30 minutes upon receiving them from Territory Managers or customers.
Any factors affecting dispatch to be clearly communicated and reported daily to the supervisor.
Communicate with Customers / Territory Manager updating on orders being processed.
Ensure circulation of report of all unloaded orders and orders pending dispatch.
Ensure all delivered orders are booked and served.
Candidate Specification
Experience
2 years
Education Level
Degree
Qualifications
Bachelors in Sales & Marketing from a recognized university
Software
Ms office
Equipment
PC / Trade Related
Knowledge Of
MS excel and specifically spreadsheet design / Putting the customer first
Skills To
Have Excellent communication and interpersonal skills
Ability To
Work and communicate in a culturally diverse environment
Personality
Develop a relationship with the customer to understand the business, drivers and the needs
Other
Build credibility leading to customer loyalty and confidence
Organisation
Industry
FMCG
Culture
Diverse, pressurised
Gender Profile
Mixed
Age Profile
Between 25 and 35 years of age
Terms And Conditions
Employment
Permanent
Location
Harare, Zimbabwe
Remuneration
Negotiable
This job is closed from applications.
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