Job - CUSTOMER SERVICES MANAGER
CUSTOMER SERVICES MANAGER
Telecommunications, Harare, Zimbabwe

An opportunity for an excellent customer focused candidate to join an established telecommunications organisation . The ideal candidate will have an excellent work ethic, strong leadership skills and will be able to think outside the box. Interviews have been held. Awaiting feedback.

Position Published
7 Sep 2018
Position Updated
15 Nov 2018
Applications Invited
123 Applications
Talent Search
Completed
Shortlist Completed
11 Shortlisted
Interviews Completed
8 Interviewed
Job Offer Accepted
100% Complete
100%
7 Sep
21968
Applications Invited
Search Completed
Shortlist Completed
Interviews Completed
Job Offer Accepted
123 Applications
11 Candidates Shortlisted
8 Candidates Interviewed
100% Complete
Job Specification
Reporting Structure
Reporting To
General Manager
Supervision Of
Call Centre
Interacts With
Staff / Customers / Suppliers
Job Description
Dealing with client queries
Managing incoming calls
Providing advice to clients
Liaising with various departments
Problem Solving
Post Sale follow-up
Candidate Specification
Experience
5 years
Education Level
Diploma Level
Qualifications
Secretarial / Marketing Diploma
Software
MS Office Suite / Quickbooks / Salesforce
Equipment
PC and Call Centre
Knowledge Of
Call centre systems
Skills To
Communicate effectively at all levels
Ability To
Represent the company effectively and efficient problem solving
Personality
Calm / dedicated / hard-working
Organisation
Industry
Telecommunications
Culture
Innovative
Gender Profile
Mixed
Age Profile
Between 25 and 50 years of age
Terms And Conditions
Employment
Contract
Location
Harare, Zimbabwe
Remuneration
Negotiable
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