Job - CALL CENTRE OPERATOR
CALL CENTRE OPERATOR x 2
Health Insurance, Harare, Zimbabwe

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Interviews to take place 25 June.

Position Published
4 Jun 2019
Position Updated
20 Jun 2019
Applications Received
160 Applications
Talent Search
In Progress
Shortlist In Progress
28 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
45% Complete
45%
4 Jun
23712
Applications Received
Search In Progress
Shortlist In Progress
Interviews Pending
Job Offer Pending
160 Applications
28 Candidates Shortlisted
0 Candidates Interviewed
45% Complete
Job Specification
Reporting Structure
Reporting To
Call centre supervisor
Supervision Of
n/a
Interacts With
colleagues
Job Description
Recognize, document, and alert the management team of trends in customer calls
Answer incoming calls and respond to customers emails
Identify and escalate issues to supervisors
Research required information using available resources
Route calls to appropriate resources
Complete call logs and reports
Follow up customer calls where necessary
Candidate Specification
Experience
2 years
Education Level
Degree
Qualifications
Call Centre or marketing qualification
Software
Microsoft office
Equipment
PC / Trade Related
Knowledge Of
Healthcare
Skills To
Relate to customers well
Ability To
Multi task
Personality
Dynamic
Other
Excellent Accent when speaking in English
Organisation
Industry
Health Insurance
Culture
Professional
Gender Profile
Mixed
Age Profile
Between 24 and 30 years of age
Terms And Conditions
Employment
Permanent
Location
Harare, Zimbabwe
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in RTGS.
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