Job - CALL CENTRE OPERATOR
CALL CENTRE OPERATOR x 2
Health Insurance, Harare, Zimbabwe

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Interviews to take place 25 June and candidate 181813 has been offered the role and commenced duties. Congratulations on your new role.

Position Published
4 Jun 2019
Position Updated
12 Jul 2019
Applications Suspended
173 Applications
Talent Search
Completed
Shortlist Completed
28 Shortlisted
Interviews Completed
5 Interviewed
Job Offer Accepted
100% Complete
100%
4 Jun
23712
Applications Suspended
Search Completed
Shortlist Completed
Interviews Completed
Job Offer Accepted
173 Applications
28 Candidates Shortlisted
5 Candidates Interviewed
100% Complete
Job Specification
Reporting Structure
Reporting To
Call centre supervisor
Supervision Of
n/a
Interacts With
colleagues
Job Description
Recognize, document, and alert the management team of trends in customer calls
Answer incoming calls and respond to customers emails
Identify and escalate issues to supervisors
Research required information using available resources
Route calls to appropriate resources
Complete call logs and reports
Follow up customer calls where necessary
Candidate Specification
Experience
2 years
Education Level
Degree
Qualifications
Call Centre or marketing qualification
Software
Microsoft office
Equipment
PC / Trade Related
Knowledge Of
Healthcare
Skills To
Relate to customers well
Ability To
Multi task
Personality
Dynamic
Other
Excellent Accent when speaking in English
Organisation
Industry
Health Insurance
Culture
Professional
Gender Profile
Mixed
Age Profile
Between 24 and 30 years of age
Terms And Conditions
Employment
Permanent
Location
Harare, Zimbabwe
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in RTGS.
This job is closed from applications.
Apply for This Job
Like Us on Facebook
X
* * * IPMZ Annual Awards - For the 3rd Year in a Row - 2016, 2017 & 2018 - CV People Africa Awarded Best Overall Employment Agency * * * Congratulations to the CV People Africa Talent Acquisition Team * * *