Job - MEMBER SERVICES REPRESENTATIVE
5,000 ZMK ~$419 USD MEMBER SERVICES REPRESENTATIVE
Distribution, Lusaka, Zambia
Nationals Only

Congratulations to Candidate #311701 who has been offered and accepted the role of Member Services Representative. The Client felt they would be an ideal fit for their environment due to past experience in a similar industry. Thanks to all who applied for this position. Please keep trying

Position Published
6 Sep 2018
Position Updated
17 Oct 2018
Applications Suspended
88 Applications
Talent Search
Completed
Shortlist Completed
9 Shortlisted
Interviews Completed
4 Interviewed
Job Offer Accepted
100% Complete
100%
6 Sep
21944
Applications Suspended
Search Completed
Shortlist Completed
Interviews Completed
Job Offer Accepted
88 Applications
9 Candidates Shortlisted
4 Candidates Interviewed
100% Complete
Job Specification
Reporting Structure
Reporting To
General Manager
Supervision Of
Self
Interacts With
Members, Supervisors and Managers
Job Description
Delivery of the highest levels of the Member experience where customer centricity is the key focus
Attention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!
First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member.
WOW service delivery
Adherence to Service/ Business Targets: key to the success of the position
Member records maintenance
Be an Ambassador for the Brand in line with corporate values and goals to assure the Brand & image is maintained.
Candidate Specification
Experience
3 years
Education Level
Certificate Level
Qualifications
Sales or Marketing Related
Software
PC literacy is essential; Knowledge of office software (Outlook, Excel, Word); Strong Word Processing Skills
Equipment
Job related
Knowledge Of
An exceptional service track record with proven levels of focus within this arena
Skills To
Interact with members; good interpersonal and communication skills; excellent organizational skills
Ability To
Multi task; Attention to detail; Respect tight deadlines; Work independently and as part of a team
Personality
Self starter, Self motivated; Flexible; Outgoing and positive attitude
Other
Command of the English language (in addition to local language)
Organisation
Industry
Distribution
Culture
Customer focussed
Gender Profile
Mixed
Age Profile
Between 25 and 45 years of age
Terms And Conditions
Employment
Permanent
Location
Lusaka, Zambia
Nationals Only
Yes
Remuneration
At most 5,000 ZMK
- in USD
At most $419 USD
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in ZMK.
Fringe Benefits
+ Benefits
This job is closed from applications.
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