Job - CALL CENTRE TECHNICAL SUPPORT AGENT
60%
13 Feb
20402
CALL CENTRE TECHNICAL SUPPORT AGENT
Information Technology , Harare, Zimbabwe

This role will involve providing support to customers by clearly communicating technical solutions in a user-friendly, professional manner. Effective communication and technical knowledge are a must.

Position Published
13 Feb 2018
Position Updated
13 Feb 2018
Applications Invited
138 Applications
Talent Search
In Progress
Shortlist Sent to Client
10 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
60% Complete
Applications Invited
Search In Progress
Shortlist Sent to Client
Interviews Pending
Job Offer Pending
138 Applications
10 Candidates Shortlisted
0 Candidates Interviewed
60% Complete
Ad
x
Job Specification
Reporting Structure
Reporting To
General Manager
Supervision Of
Self
Interacts With
Customers / Colleagues
Job Description
Provides technical support to Call Centre Operators by researching, answering questions and troubleshooting problems
Responding to customer concerns and alerts based on Call Centre Operators requests
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
Improves client references by writing and maintaining documentation
Participates in development of client training programs by identifying learning issues; recommending instructional language
Accommodates client disabilities by recommending devices and techniques
Avoids legal challenges by monitoring compliance with service agreements
Improves system performance by identifying problems; recommending changes
Updates job knowledge by participating in educational opportunities; maintaining personal networks
Accomplishes information systems and organization mission by completing related results as needed
Review/ assess technical situation and establish case priority/ severity in accordance with the service level agreement
Handle escalations professionally
Accurately process and record call transactions using a computer and designated tracking software
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Candidate Specification
Experience
2 years
Education Level
Degree
Qualifications
Information Technology (IT)
Software
Relevant to the Position
Equipment
Laptop
Knowledge Of
Customer Service Principles and Practices as well as Operating Systems, Networking Technologies and Software Applications
Skills To
Communicate Effectively
Ability To
Deliver Superior Customer Service
Personality
Adaptable / Team Player / Responsible
Other
Willingness to Work Flexible Shifts Including Weekends
Organisation
Industry
Information Technology
Culture
Professional
Gender Profile
Mixed
Age Profile
Between 24 and 35 years of age
Terms And Conditions
Employment
Permanent
Location
Harare, Zimbabwe
Remuneration
Negotiable
Apply for This Job
Like Us on Facebook
X
Open for Business!