Job - CALL CENTRE - TEAM LEADER
CALL CENTRE - TEAM LEADER
Telecommunications, Harare, Zimbabwe

The incumbent is responsible for guiding, supporting and developing a team of BPO Contact Centre employees in order to ensure that team and individual work performance meets expectations and contributes to the overall success of the Department. The role requires a returning resident who has had vast exposure to the international standard of Call Centres in the regional or world over. It requires someone who can start without requirement of training. Accommodation is offered in the first three months of relocation.

Position Published
31 Oct 2019
Position Updated
31 Oct 2019
Applications Received
101 Applications
Talent Search
In Progress
Shortlist In Progress
7 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
45% Complete
45%
31 Oct
24718
Applications Received
Search In Progress
Shortlist In Progress
Interviews Pending
Job Offer Pending
101 Applications
7 Candidates Shortlisted
0 Candidates Interviewed
45% Complete
Job Specification
Reporting Structure
Reporting To
Head of BPO
Supervision Of
Team of Call Centre Staff
Interacts With
Staff and clients
Job Description
Establishing a quarterly calendar of regular daily, weekly and monthly tasks that need completion
On a weekly basis establishing the work production targets for the week and breaking these down into individual daily objectives for team members
Briefing team members on work productivity and outputs expected on a daily basis. Identifying and solving any material obstacles to achieving set objectives.
Performance Management
Regularly meeting with line managers and counterparts in other Business Departments to establish needs and/or recommended revisions to the existing Contact Centre processes and procedures
Regularly scanning the environment to identify opportunities to improve existing Contact Centre supervision & management approaches and methodologies.
Candidate Specification
Experience
5 years
Education Level
Diploma Level
Qualifications
Call centre / IT
Software
MS Office
Equipment
PC
Knowledge Of
Call Centres essential
Skills To
Address individual employees on performance expectations and issues as and when they arise
Ability To
Complete one on one meetings each week to review performance
Personality
Confident, people oriented
Other
Customer Service; Contact Centre Management; Line Management and/or Business Administration qualification is a distinct advantage.
Organisation
Industry
Telecommunications
Culture
Global mind set
Gender Profile
Mixed
Age Profile
Between 25 and 45 years of age
Terms And Conditions
Employment
Permanent
Location
Harare, Zimbabwe
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in RTGS.
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