Job - CALL CENTRE SUPERVISOR
CALL CENTRE SUPERVISOR
Telecommunications , Harare, Zimbabwe

An exciting opportunity for an individual with call centre experience. If you are customer service oriented and you like to solve problems, learn new skills, or persuade people, this is the ideal job for you. Applications are welcome.

Position Published
7 Sep 2018
Position Updated
7 Sep 2018
Applications Invited
238 Applications
Talent Search
In Progress
Shortlist Sent to Client
11 Shortlisted
Interviews In Progress - 1st Set
8 Interviewed
Job Offer Pending
70% Complete
70%
7 Sep
21967
Applications Invited
Search In Progress
Shortlist Sent to Client
Interviews In Progress - 1st Set
Job Offer Pending
238 Applications
11 Candidates Shortlisted
8 Candidates Interviewed
70% Complete
Ad
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Job Specification
Reporting Structure
Reporting To
Call Centre Manager
Supervision Of
Subordinate Staff
Interacts With
Staff / Clients / Customers
Job Description
Make calls on behalf of the organization
Answer professionally calls and respond to all communication e.g. emails, SMS, WhatsApp chats
Handle customer inquiries both telephonically and by email, SMS or Whatsapp
Manage and resolve customer complaints
Provide customers with product and service information
Route calls to appropriate resource
Contact Businesses / Individuals By Phone
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Candidate Specification
Experience
2 years
Education Level
Diploma Level
Qualifications
Certificate/ Diploma in Marketing or Administration
Software
Word
Equipment
PC
Knowledge Of
Customer Service Principles And Practices
Skills To
Communicate Effectively With An Appropriate Telephone Manner
Ability To
Meet Deadlines
Personality
Adaptable / Persuasive / Organized / Tenacious
Other
Candidates Must Be Able To Work Under Pressure.
Organisation
Industry
Telecommunications
Culture
Corporate
Gender Profile
Mixed
Age Profile
Between 25 and 35 years of age
Terms And Conditions
Employment
Permanent
Location
Harare, Zimbabwe
Remuneration
Negotiable
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