Job - FRONT OFFICE MANAGER - VICTORIA FALLS
FRONT OFFICE MANAGER - VICTORIA FALLS
Hospitality, Victoria Falls, Zimbabwe

Applications are invited from well presented and professional Front Office Managers with a minimum of 3 years' experience in 4/5 star establishments. International experience is advantageous. Excellent career development opportunities lie within this organisation for ambitious candidates. A tertiary qualification hospitality/hotel management is essential.

Position Published
4 Nov 2019
Position Updated
7 Nov 2019
Applications Received
42 Applications
Talent Search
In Progress
Shortlist In Progress
4 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
45% Complete
45%
4 Nov
24741
Applications Received
Search In Progress
Shortlist In Progress
Interviews Pending
Job Offer Pending
42 Applications
4 Candidates Shortlisted
0 Candidates Interviewed
45% Complete
Job Specification
Reporting Structure
Reporting To
Marketing Manager
Supervision Of
Self
Interacts With
Clients / Subordinate Staff
Job Description
Ensure Front Office Operations are in accordance to the stipulated budget and explain any deviations to management.
Conduct daily checks of all controls i.e. keys, adjustments/corrections, paid outs, high balance accounts, voids, Guest ledger accounts, pit checks, empty room declaration.
Ensure maximum room occupancy within the agreed yield management policy.
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Plan and coordinate work plans for the Front office department
Train and develop a team that is vibrant and effective that gives first and lasting impression on customers
Ensure that standing procedures are followed and that quality control is upheld
Display sound business acumen and understanding of essential details of business workings
Candidate Specification
Experience
3 years
Education Level
Degree
Qualifications
Degree or HND in Hospitality/Hotel Management
Software
Office / Property Management Software
Equipment
PC's
Knowledge Of
Resort Hotel Front Office Management / Revenue management / Rooms Division
Skills To
Manage costs with the ability to meet or exceed strict budgetary expectations / Manage and lead a team with motivation, accountability, and regular follow-up
Ability To
Establish a strong service culture and maintain high customer service standards / Multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
Personality
Very Well Groomed/Be of a pleasant disposition, and a high achiever
Organisation
Industry
Hospitality
Culture
Fast Paced / International
Gender Profile
Mixed
Age Profile
Between 25 and 35 years of age
Terms And Conditions
Employment
Permanent
Location
Victoria Falls, Zimbabwe
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in RTGS.
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