Job - GENERAL MANAGER
GENERAL MANAGER
Hospitality, Lusaka, Zambia

Our client, a five star hotel and one of the leading player in the hospitality industry seeks to recruit a General Manager to be responsible for providing leadership and strategic planning to all departments in support of the hotel service culture, maximized operations and guest satisfaction.

Position Published
17 Sep 2019
Position Updated
17 Sep 2019
Applications Suspended
43 Applications
Talent Search
Completed
Shortlist Completed
7 Shortlisted
Interviews In Progress
5 Interviewed
Job Offer Pending
85% Complete
85%
17 Sep
24397
Applications Suspended
Search Completed
Shortlist Completed
Interviews In Progress
Job Offer Pending
43 Applications
7 Candidates Shortlisted
5 Candidates Interviewed
85% Complete
Job Specification
Reporting Structure
Reporting To
CEO
Supervision Of
Departmental Managers
Interacts With
Team, Clients
Job Description
Oversee the operations functions of the hotel, as per the Organizational chart
Hold regular briefings and meetings with all head of departments
Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints, and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
Ensure all decisions are made in the best interest of the hotels and management
Deliver hotel budget goals and set other short and long term strategic goals for the property
Developing improvement actions, carry out costs savings
A strong understanding of P&L statements and the ability to react with impactful strategies
Candidate Specification
Experience
10 years
Education Level
Degree
Qualifications
A degree in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record
Software
Equipment
Job related
Knowledge Of
Business process and functions (finance, HR, procurement, operations etc.)
Skills To
Financial acumen, Sales flair and Leadership and liaison skills
Ability To
Balance customer and business priorities
Personality
Excellent communication and interpersonal skills
Other
Must have a friendly personality, with a genuine desire to offer help
Organisation
Industry
Hospitality
Culture
Well established
Gender Profile
Mixed
Age Profile
Between 35 and 55 years of age
Terms And Conditions
Employment
Permanent
Location
Lusaka, Zambia
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in ZMK.
This job is closed from applications.
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