Job - CLAIMS ASSESSOR
CLAIMS ASSESSOR
Fintech, Lusaka, Zambia

A soon to be operational Fintech firm is looking for an ambitious , target driven Claims Assessor to Provide a claims assessment service in line with the firms customer engagement framework and customer experience service levels.

Position Published
18 Apr 2019
Position Updated
18 Apr 2019
Applications Suspended
69 Applications
Talent Search
In Progress
Shortlist In Progress
3 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
45% Complete
45%
18 Apr
23376
Applications Suspended
Search In Progress
Shortlist In Progress
Interviews Pending
Job Offer Pending
69 Applications
3 Candidates Shortlisted
0 Candidates Interviewed
45% Complete
Job Specification
Reporting Structure
Reporting To
Head of Sales and Operations
Supervision Of
Self
Interacts With
Management, Clients
Job Description
Assess, quality control and recommend the payment of claims
Monitor and manage the adherence to the firms service level agreements for customer experience
Answer all claims related queries telephonically and in writing
Investigate client queries within the agreed service level agreement and ensure that the client receives timeous feedback;
Escalate client queries to the relevant department or stakeholder
Provide accurate information and advice to the client and stakeholders in order to ensure that the client receives the appropriate after sale services
Provide authoritative expertise and advice to clients and stakeholders
Build and maintain relationships with clients and internal and external stakeholders
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Develop and maintain productive and collaborative working relationships with peers and stakeholders
Positively influence and participate in change initiatives
Continuously develop own expertise in terms of professional, industry and legislation knowledge
Contribute to continuous innovation through the development, sharing and implementation of new ideas
Identify opportunities to enhance cost effectiveness and increase operational efficiency
Candidate Specification
Experience
3 years
Education Level
Diploma Level
Qualifications
Insurance qualification is a must
Software
Industry related
Equipment
Job related
Knowledge Of
long term insurance industry as well as market and industry trends, solid understanding of claims assessment philosophy
Skills To
excellent people skills
Ability To
Customer centricity with commitment to claims assurance processes and high performance outcomes
Personality
Business Acumen, Innovative , multilingual
Organisation
Industry
Fintech
Culture
Dynamic, Start up , Innovative
Gender Profile
Mixed
Age Profile
Between 25 and 38 years of age
Terms And Conditions
Employment
Permanent
Location
Lusaka, Zambia
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in ZMK.
This job is closed from applications.
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