Job - CLAIMS ASSESSOR AND SERVICE TEAM LEAD
CLAIMS ASSESSOR AND SERVICE TEAM LEAD
Financial Technology , Lusaka, Zambia
Nationals Only

Our client , a regional player in the provision of Fintech solutions is looking for a Claims Assessor and Service Team Lead to provide claims assessment services in line with the company customer engagement framework and customer experience service levels.

Position Published
12 Feb 2019
Position Updated
12 Feb 2019
Applications Invited
40 Applications
Talent Search
In Progress
Shortlist Sent to Client
5 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
60% Complete
60%
12 Feb
22870
Applications Invited
Search In Progress
Shortlist Sent to Client
Interviews Pending
Job Offer Pending
40 Applications
5 Candidates Shortlisted
0 Candidates Interviewed
60% Complete
Job Specification
Reporting Structure
Reporting To
Head of Sales and Operations
Supervision Of
Service Team
Interacts With
Management, Clients , Relevant Authorities
Job Description
Preparation and recommendation of claims payment in line with the the company claims philosophy and following the defined claims process.
Assess, quality control and recommend the payment of claims
Monitor and manage the adherence to the company service level agreements for customer experience
Answer all claims related queries telephonically and in writing
Investigate company client queries within the agreed service level agreement and ensure that the client receives timeous feedback
Escalate client queries to the relevant department or stakeholder
Provide accurate information and advice to the clients and stakeholders in order to ensure that the clients receives the appropriate after sale services
Provide authoritative expertise and advice to clients and stakeholders
Build and maintain relationships with clients and internal and external stakeholders
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Develop and maintain productive and collaborative working relationships with peers and stakeholders
Positively influence and participate in change initiatives
Continuously develop own expertise in terms of professional, industry and legislation knowledge
Contribute to continuous innovation through the development, sharing and implementation of new ideas
Contribute to the financial planning process within area
Contribute to the financial planning process within area
Candidate Specification
Experience
4 years
Education Level
Degree
Qualifications
Business Related Degree
Software
Industry related
Equipment
Job related
Knowledge Of
the insurance landscape and understanding of claims assessment philosophy
Skills To
excellent analytical and admistration skills
Ability To
Lead Change and Innovation
Personality
Business Acumen, Creative, Perfomer
Organisation
Industry
Financial Technology
Culture
Dynamic
Gender Profile
Mixed
Age Profile
Between 26 and 43 years of age
Terms And Conditions
Employment
Permanent
Location
Lusaka, Zambia
Nationals Only
Yes
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in ZMK.
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