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| Reporting To | Field Manager |
| Supervision Of | Call Centre Agents |
| Interacts With | Retailers / Players / Agents |
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- Manage and maximise departmental resources
- Perform financial computations applicable to the scope of work
- Effectively train and communicate information to individuals
- Receiving payment for plays made
- Customer liaison
- Plan and forecast activities in order to ensure operational effectiveness
- Plan and forecast expenditure within their control in order to minimise cost
- Analyse situations and develop adequate solutions
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| Experience | 2 years |
| Education Level | Diploma Level |
| Qualifications | Sales and Marketing |
| Software | Ms Word / Excel / Powerpoint / Internet / Email |
| Equipment | PC |
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| Knowledge Of | Customer care and call centre management |
| Skills To | Work and interact with people from all spectrums of society |
| Ability To | Work under extreme pressure and in changing circumstances |
| Personality | Emphatic / Adaptable / Assertive |
| Other | |
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| Industry | Lottery |
| Culture | Interactive |
| Gender Profile | Mixed |
| Age Profile | Between 25 and 35 years of age |
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| Employment | Permanent |
| Location | Harare, Zimbabwe |
| Remuneration | Between $1,500 and $1,500 USD |
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