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| Reporting To | Customer Service Supervisor |
| Supervision Of | Self |
| Interacts With | Clients / Relevant Departments |
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- Resolve customer inquiries - billing, technical and other
- Maintain Quality Assurance standards
- Complete daily counter registers
- Assist with Call Centre, Churn, Outbound and ad-hoc duties
- Promotion of services
- Ongoing data-base update with each customer contact
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| Experience | 3 years |
| Education Level | Certificate Level |
| Qualifications | Customer Service / Customs Clearing |
| Software | Ms Office |
| Equipment | PC |
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| Knowledge Of | Freight or Visa Industry an advantage |
| Skills To | Handle customer queries effectively |
| Ability To | Manage information constructively |
| Personality | Multi-skilled / Dynamic |
| Other | |
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| Industry | Freight / Customs Clearing |
| Culture | Fast Changing Technological Environment / Competitive |
| Gender Profile | Male |
| Age Profile | Between 21 and 35 years of age |
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| Employment | Permanent |
| Location | Harare, Zimbabwe |
| Remuneration | Between $600 and $650 |
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